Gaming is meant to be enjoyable — not stressful. 99kk wants every member to play in a healthy, mindful, and fun way. On this page, you'll find all our protective tools and responsible gaming guidelines.
Gaming is a form of entertainment. If you ever feel it's getting out of control, or you're feeling the financial pressure — stop now. The 99kk support team is always here. Asking for help isn't a sign of weakness; it's the smart thing to do.
How 99kk keeps members safe — a quick overview
Set your own daily, weekly, or monthly maximum deposit limit. Once set, it takes effect immediately.
You can take a break ranging from 7 days to a permanent exclusion. During this period, logging into your account will not be possible.
Automated messages are sent at regular intervals to remind you how long you've been playing.
Account registration is strictly prohibited for anyone under 18. Age verification is mandatory as part of the KYC process.
Decide in advance the maximum amount you're willing to lose within a set period. Once that limit is reached, no further bets can be placed.
If you have concerns about your gaming, Bengali-language support is available 24/7 — compassionate and judgment-free.
Responsible gaming means keeping gaming as entertainment — not as a way to cope with life's pressures or as a primary source of income. For 99kk, this isn't just a page title; it's the core philosophy of our platform.
Online gaming is growing fast in Bangladesh. Thousands of people visit 99kk every day to enjoy cricket betting or Live Casino. Most play responsibly — sticking to a budget and having fun. But for some, gaming can occasionally become a problem. It's with that possibility in mind that 99kk has built its responsible gaming policy.
Problem gaming is not a character flaw. It's a situation that can happen to anyone — especially those under financial or emotional stress. That's why 99kk doesn't judge; it simply helps.
99kk's responsible gaming policy rests on three pillars. First, awareness — members should stay informed about their own gaming habits. Second, control — keep the self-limiting tools active. Third, support — help is always available whenever it's needed.
Keep one simple rule in mind: if gaming starts affecting your sleep, relationships, or work, it's no longer just entertainment. That's the moment to pause. 99kk makes it easy to do exactly that.
The urge to place larger bets after a loss in order to win back what you've lost is known as "chasing losses" — one of the most risky gambling behaviours. 99kk regularly raises awareness about this among members and provides the Loss Limit feature as a tool to help prevent it.
99kk is for adults only. It is also a parent's responsibility to keep minors away from gaming. If you know a minor who is showing interest in online gaming, contact 99kk support — we will take action.
99kk is committed to keeping all responsible gaming tools free and accessible at all times. Using them has no negative impact on your account — in fact, they help make your long-term gaming experience better.
Use these tools and keep gaming enjoyable
Go to the "Responsible Gaming" section in your account settings to set a daily, weekly, or monthly deposit cap. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period — this is intentional.
Set a loss threshold in advance — once you reach that limit within a given period, the platform will automatically block further bets and send you an alert.
Decide how long you want to play in a single session. Once that time is up, the platform will prompt you to take a break — or log you out automatically if you prefer.
Option to suspend your account for 7 days, 1 month, 6 months, 1 year, or permanently. No promotional emails or notifications will be sent during your break.
You'll receive a reminder every 30, 60, or 90 minutes — showing how long you've been playing and how much you've won or lost. This information helps you make informed decisions.
View your full betting and deposit history at any time from your account dashboard. Understanding your own patterns is the best way to stay in control.
Go through these questions honestly. If you answer "yes" to most of them, it may be time to take a step back and reflect on your gaming habits.
Is gaming a form of entertainment for you — and can you accept a loss without it affecting you?
Do you set a fixed budget before playing and stick to it without going over?
Is gaming free from affecting your sleep, work, or time with family?
Do you feel the urge to place bigger bets to chase back money you've lost?
Have you ever borrowed money or dipped into savings to fund your gaming?
Do you enjoy other activities outside of gaming and feel perfectly fine when you're not playing?
If any of these questions make you uncomfortable to answer, that itself is a signal. No judgment — just reach out to 99kk support for a chat.
99kk's responsible gaming tools are simple to use — accessible directly after logging in.
Log in to your 99kk account and click on your profile icon in the top right corner.
Select "Account Settings" or "My Account" from the dropdown menu.
Go to the "Responsible Gaming" tab within the Settings page.
Set a Deposit Limit, Loss Limit, Session Time, or Self-Exclusion — whichever you need.
Once your settings are saved, you'll receive a confirmation message. Limits take effect immediately.
Once Self-Exclusion is activated, there is no option to end the break early. This is intentional — your decision is respected.
What we will — and won't — do for responsible gaming
We will maintain a strict age verification process and will not approve accounts for anyone under 18.
Once Self-Exclusion is activated, we will not send any promotional offers or contact the user during the exclusion period.
If you're struggling, reach out to support — we'll help you without any questions or judgment.
All responsible gaming tools will always be free and easily accessible. No hidden conditions.
Do you have a young person or teenager at home who's interested in online gaming? A few simple steps can help keep them safe.
99kk is strictly for users aged 18 and above. That said, browser or router parental controls can be used on shared family devices to restrict access to online gaming sites. Have an open conversation with your children about the risks of online gaming.
Enable parental controls at the browser or router level. Many internet service providers offer this feature at no extra cost.
Talk to your children about the realities of online gaming — not to scare them, but to help them understand.
If You Suspect a Minor Is Using 99kk support@99kk.lifeto report it. Action will be taken promptly.
Keeping these habits in place ensures gaming stays enjoyable:
FAQs on Cancelled Matches & Live Scores
If a match is cancelled or postponed indefinitely, bets are generally refunded. There are a few things worth knowing about how this works, though.
First, how much of the match was completed matters. In cricket, many bets can be settled as valid results once a certain number of overs have been bowled. In football, the rules may differ depending on whether the match was abandoned before or after half-time.
The type of bet you've placed also matters. In an accumulator bet, if one match is cancelled, that selection is counted at odds of 1.0 and the rest of the bet continues as normal.
99kk follows results from official data providers. If you have any concerns, contact support within 24 hours of a bet being settled — include your transaction ID. Detailed sport-specific rules are available on the Sports Betting page.
Real-time scores and statistics for live matches are available in the 99kk Sports Betting section. The sidebar always shows ongoing matches with up-to-date information.
In the Live In-Play betting section, you'll find the scorecard, detailed stats by set/over/quarter, and market odds all in one place. Shifting odds are a signal that something is happening on the field — a useful way to read the flow of the match.
Some matches also offer a live streaming option directly on the platform. When available, a "Live" icon will appear next to the match. This feature is even easier to use on the mobile app — Download Page Get the app from
Gaming on 99kk is more than winning or losing — it's an experience. Use the protective tools available, stay within your limits, and enjoy playing on Bangladesh's trusted platform.